CASA AORTA & CASA PORTUGAL ACCOMMODATION PRIVACY PROTECTION POLICY
THE INFORMATION WE COLLECT:
This Policy applies to all information collected or submitted on the Casa aOrta and Casa Portugal Bed & Breakfast website. The types of personal information collected on these pages are:
- Date of birth
- Email address
- Phone number
- Credit Card number and expiration date
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION:
1. By making a reservation or by using Casa aOrta and Casa Portugal Accommodation services.
2. By providing it to us in communications regarding service delivery such as commentaries, reviews and questions.
4. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
MAKING A RESERVATION
When making a reservation or using Casa aOrta and Casa Portugal Accommodation services it is necessary to have information in order to identify you, contact you and to process your booking and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date.
We also have to make sure we’re dealing with people of legal age and real identities. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.
Your personal information is shared with the owner of the house where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction.
Should you choose to contact us using the contact form on our Contact Us Page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors defined in section below. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
THE WAY WE USE INFORMATION:
We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We undertake not to retain any of your personally identifiable data any longer than necessary. Data will be retained for the purposes already mentioned in this policy until such time as it becomes no longer valid or you specifically request its removal.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
WHY WE COLLECT INFORMATION:
1. To verify your identity for security purposes.
2. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
3. To understand your needs and preferences.We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
4. To develop, enhance, market or provide products and services.For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
5. To manage and develop our business and operations.For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
6. To meet legal and regulatory requirements, such us providing information for Immigration and Borders Service. Portugal (and other EU countries) has enforced more strictly a long-standing law requiring anyone providing paid holiday accommodation to record the entry, exit, and identification details of all non-Portuguese citizens who use that accommodation. This law has been brought into force in Portugal and most other EU countries at some point since the gradual implementation of the 1990 Schengen Agreement that aims to stop human trafficking and other illegal practices. The governing body that monitors the movement of foreigners in Portugal is SEF (Serviço de Estrangeiros e Fronteiras or the Immigration and Borders Service).
Your data is safe with us and it will only be provided for Immigration and Borders Services. If the Short Term Rental where you are staying does not require this information, it means it is not abiding to the law.
Some guests have difficulties understanding this procedure, and sometimes it can become really difficult for a host to explain the need to collect personal information. Hosts are aware of this and try to make it as smooth as possible. Please don’t blame them for acting so “professional” (our distribution channels are connected with Portuguese Tax Department and it is illegal not to declare all the income from renting a room/apartment), because they incur in heavy penalties if they don’t abide to this law.
Read more at:
SEF – Portuguese Bureau for foreigners and borders: https://siba.sef.pt/ajuda/perguntas-frequentes
7. To contact you with regard to any matter arising from your stay or booking.
8. To keep you informed of any changes to your booking.
WHEN DO WE DISCLOSE PERSONAL INFORMATION
We disclose personal information only in these limited circumstances:
1. We may disclose a guest’s personal information to a person who legally and reasonably is seeking the information as an agent of the guest – for example, a travel agent, superior or family member who is booking a reservation on behalf of the guest.
2. Personal information will be shared with the house staff so that they may provide the services you have booked.
3. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Casa aOrta and Casa Portugal it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.
4. We provide your information for Immigration and Borders Service, for the reason of obligations estabilished by legal authorities.
Any disclosure of a guest’s personal information by us to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
1. We will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
2. We will protect your personal information with appropriate security safeguards.
3. We will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. We will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
INFORMATION PROVIDED ON THE UNDERSTANDING THAT IT WILL BE SHARED WITH A THIRD PARTY NOT ON OUR BEHALF
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
- Posting a message our forum.
- Tagging an image.
- Clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Providing your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at firstname.lastname@example.org.